1. Who We Are

DialledOps ("we", "us", "our") is a business operating from 12 Old Main Road, Gillitts, South Africa. We are the Responsible Party for the purposes of the Protection of Personal Information Act 4 of 2013 ("POPIA").

Our Information Officer can be contacted at: leads@dialledops.io

2. Information We Collect

When you interact with this website or enquire about our services, we may collect:

• Contact details you voluntarily provide — name, email address, phone number, company name
• Booking and scheduling data collected via Cal.com when you book a consultation
• Communication records from WhatsApp or phone enquiries
• Technical data via standard server logs — IP address, browser type, pages visited

We do not use cookies for advertising or behavioural tracking on this website.

3. How We Use Your Information

• To respond to your enquiries and schedule consultations
• To deliver the services you have engaged us to provide
• To comply with our legal and regulatory obligations
• To send service-related communications directly relevant to your engagement

We do not sell, rent, or trade your personal information to any third party.

4. Legal Basis for Processing

Under POPIA, we process your personal information on the basis of:

• Contract — processing necessary to fulfil a service agreement with you
• Legitimate Interests — processing necessary to respond to your enquiries and operate our business
• Legal Compliance — processing required to meet our obligations under applicable law

5. Our Role as an Operator

When DialledOps processes personal information on behalf of clients — for example, prospect contact lists used in outbound calling campaigns — we act as an Operator under POPIA. In this capacity, we process data strictly on our clients' documented instructions. Our clients remain the Responsible Party for their prospect data and bear responsibility for establishing a lawful basis to process and contact those individuals.

A formal Operator Agreement is included as a schedule to our Statement of Work and is available on request.

6. Third-Party Processors

We share limited personal information with the following sub-processors solely to operate our services:

• Cal.com — appointment scheduling
• WhatsApp / Meta — client messaging

Each sub-processor is bound by their own privacy policy and data protection obligations.

7. Transborder Data Flows

DialledOps operates internationally and may process or transfer personal information to countries outside South Africa, including the United Kingdom and the United States, in the course of delivering services to clients. We take reasonable steps to ensure that cross-border transfers are subject to adequate safeguards consistent with POPIA section 72.

8. UK GDPR — Cross-Border Note

Where our services involve processing personal information relating to individuals in the United Kingdom, we take steps to comply with applicable UK GDPR obligations. UK data subjects may exercise the rights set out in section 9 and may also contact the UK Information Commissioner's Office at ico.org.uk to raise a complaint.

9. Your Rights Under POPIA

You have the right to:

• Request access to personal information we hold about you (POPIA s23)
• Request correction or deletion of inaccurate or incomplete information (POPIA s24)
• Object to the processing of your personal information (POPIA s11(3))
• Lodge a complaint with the Information Regulator of South Africa

To exercise any right, contact us at leads@dialledops.io. We will respond within a reasonable time and no later than 30 days.

10. Data Retention

Enquiry and pre-engagement data is retained for up to 24 months. Client project data is retained for the duration of the engagement and for 5 years thereafter for legal and compliance purposes, after which it is securely deleted.

11. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure, consistent with POPIA section 19. In the event of a data breach that poses a risk to your rights and freedoms, we will notify the Information Regulator and affected individuals without unreasonable delay, as required by POPIA section 22.

12. Complaints

If you believe we have not handled your personal information in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa:

• Website: justice.gov.za/inforeg
• Email: inforeg@justice.gov.za

13. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on this website. Continued use of our services after an update constitutes acceptance of the revised policy.

1. About DialledOps

These Terms and Conditions ("Terms") govern your engagement with DialledOps ("we", "us"), operating from 12 Old Main Road, Gillitts, South Africa. By accepting a Statement of Work or using our services, you ("the Client") agree to be bound by these Terms.

2. Services

DialledOps provides outbound B2B appointment-setting and sales-development services to B2B companies, including:

• Outbound cold calling and appointment setting by trained SDRs
• Prospect data sourcing, verification, and signal-based enrichment
• Dialer platform setup and management
• Audit of, and integration with, the Client's existing CRM and lists
• Regulatory compliance screening (DNC / TPS where applicable)
• Client reporting dashboard and performance analytics

The specific scope, deliverables, and fees for each engagement are set out in a Statement of Work ("SOW") agreed between the parties. The SOW supersedes any prior verbal or written representations.

3. Engagement Process

Services commence upon execution of the applicable SOW and receipt of the agreed deposit. DialledOps will not be obligated to begin work until both conditions are satisfied. Any changes to scope must be agreed in writing via a SOW amendment.

4. Fees and Payment

Unless otherwise specified in the SOW:

• A 50% deposit of the setup fee is due upon SOW execution
• The remaining 50% balance is due upon delivery and acceptance of the system
• Monthly management retainers are invoiced in advance and payable within 7 days of invoice
• Prices are quoted in USD or GBP; ZAR equivalents are indicative and subject to prevailing exchange rates at the time of invoicing
• Late payments attract interest at 2% per month on the outstanding balance

All fees are exclusive of applicable taxes unless stated otherwise.

5. Client Obligations

The Client agrees to:

• Provide timely access to required systems, platforms, credentials, and information
• Designate a single point of contact with authority to review and approve deliverables
• Ensure that any prospect data provided to DialledOps has been lawfully collected and that the Client has a valid legal basis to contact those individuals
• Comply with all laws and regulations applicable to their calling and marketing activity in their jurisdiction

6. Intellectual Property

Upon full payment of all fees under the applicable SOW, the Client owns the configured system and associated deliverables specific to their engagement. DialledOps retains full ownership of its proprietary methodologies, frameworks, scripts, automation tooling, and know-how. Nothing in these Terms transfers any right, title, or interest in DialledOps's underlying intellectual property to the Client.

7. Regulatory Compliance

7.1 DialledOps provides TPS/CTPS and US DNC screening as a service feature. This screening is conducted as a reasonable technical measure to reduce the Client's regulatory exposure.

7.2 The Client acknowledges and agrees that:

• The Client is the regulated party under all applicable telecommunications, marketing, and data protection laws in their jurisdiction
• DialledOps's compliance screening does not constitute legal advice and does not guarantee compliance with any specific regulation
• The Client bears ultimate responsibility for the lawfulness of their calling activity, messaging, and use of the system
• The Client shall indemnify, defend, and hold DialledOps harmless against any claims, fines, penalties, or liabilities arising from the Client's calling activity or use of the delivered system

8. Data Processing — POPIA Operator Agreement

8.1 When DialledOps processes personal information on behalf of the Client (including prospect lists, contact data, and call records), DialledOps acts as an Operator under POPIA and as a Data Processor under applicable international data protection law. The Client is the Responsible Party.

8.2 As Operator, DialledOps will:

• Process personal information only on the Client's documented instructions
• Implement appropriate technical and organisational security measures consistent with POPIA section 19
• Not engage sub-processors for Client data without the Client's prior written consent, except as specified in the SOW
• Notify the Client without unreasonable delay upon becoming aware of a security compromise or data breach affecting Client data
• Upon termination of the engagement, securely return or delete all Client personal information, unless retention is required by law

8.3 The Client, as Responsible Party, warrants that:

• It has a lawful basis under POPIA and applicable law to collect, hold, and transfer the personal information it provides to DialledOps
• Data subjects whose information is processed have been informed in accordance with POPIA's notification requirements

9. Confidentiality

Each party agrees to keep the other's confidential information — including commercial terms, client data, system configurations, and business processes — strictly confidential. Neither party may disclose the other's confidential information to any third party without prior written consent, except as required by law or court order. This obligation survives termination of the engagement for a period of 3 years.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• DialledOps's total aggregate liability for any claim arising from an engagement shall not exceed the total fees paid by the Client under the applicable SOW in the 3 months preceding the claim
• Neither party shall be liable to the other for indirect, consequential, special, or punitive damages, including loss of revenue or loss of business opportunity
• DialledOps does not warrant uninterrupted, error-free, or continuous operation of any third-party platform, carrier, or data service forming part of the system

11. Termination

Monthly services may be cancelled by either party with 30 days' written notice. Fees for the notice period remain payable.

Project engagements may be terminated by the Client at any time on written notice. Fees for completed project phases are non-refundable. DialledOps may terminate immediately for non-payment or material breach that remains unremedied after 7 days' written notice.

12. Governing Law and Jurisdiction

These Terms are governed exclusively by the laws of the Republic of South Africa. Any dispute arising out of or in connection with these Terms or any SOW shall be subject to the exclusive jurisdiction of the courts of KwaZulu-Natal, South Africa.

13. Amendments

We may update these Terms from time to time. The current version will always be published on this website. Continued use of our services following notice of an update constitutes acceptance of the revised Terms. Material changes to an active SOW require written agreement from both parties.